CUSTOMER CARE
Reproductions of our artwork on canvas is not mounted. Images are available on canvas, photo-paper and high grade poster paper. Posters are eloquently bordered with the title of the artwork. All artwork in the "Carlton Collection" is copyrighted. For information on special orders (ie., different dimensions of artwork and availability of other items such as postcards) please feel free to contact us. BJ Originals goal is to make its reproductions from the "Carlton Collection" available to everyone. We have done our very best to make reproductions of these exquisite works of art affordable while maintaining the highest quality standards as possible. Whether it is to accent or enrich the ambiance of a room in your home or office, we hope that you enjoy and are completely satisfied with your reproduction(s)!
Have any questions or concerns?
We’re always ready to help!
Call us at
786-502-6647
or send us an email to:
RETURNS
The BJOriginals allows returns for a refund or an exchange, provided the item(s) are in saleable condition. A copy of the original receipt is recommended. Please ship the item(s) to the following address: BJOriginals 1831 NW 57th st Miami, FL 33142 ATTN: Mail Order Please include a note with a copy of the receipt to clarify your request, along with contact information. You may include a credit card number with its expiration date in the case of a refund. If you do not wish to include credit card information, a staff member will contact you for the details upon receiving the package. If you are returning or exchanging an item for your own personal reasons, you will be asked to cover the cost of return shipping. If an item is damaged or an incorrect item was received, please call (786) 502-6647 or send an email to thecarltoncollection@gmail.com to explain the issue. We will work to resolve any problems with as little inconvenience to our customers as possible. Thank you!
FAQ
Do you provide International delivery?
We do provide international delievery, please call or email to arrange an order with us. Thank you!
How do I return an item?
A copy of the original receipt is recommended. Please ship the item(s) to the following address: BJOriginals 1831 NW 57th st Miami, FL 33142 ATTN: Mail Order Please include a note with a copy of the receipt to clarify your request, along with contact information.
What is your returns policy?
The BJOriginals allows returns for a refund or an exchange, provided the item(s) are in saleable condition.
What are your delivery options?
Orders will be shipped Monday through Friday via UPS or USPS Priority Mail. Please note: If an order is placed after 12PM EST, it may not be processed until the following day. Further questions can be asked by phone: (786) 502-6647 or by email: thecarltoncollection@gmail.com. Orders requesting UPS service must provide a street address, as UPS cannot deliver to P.O. Boxes. UPS only operates Monday through Friday, so please consider only business days when requesting faster options.